Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to enable clients to identify and work through concerns |
Application of the Unit
Application |
The basic counselling skills described in this unit are intended for application in the context of delivering a range of community services Assessment may require additional knowledge specific to a particular community services or health sector |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Enable clients to identify concerns |
1.1 Enable clients to express their concerns freely 1.2 Explore presenting issues of clients in order to establish their nature and depth, and give attention to the possibility of underlying issues 1.3 Identify situations requiring immediate action and deal with promptly 1.4 Enable clients to identify their primary concerns in relation to the presenting issues 1.5 Enable clients to prioritise concerns to work on 1.6 Assist clients to become aware of underlying issues where appropriate 1.7 Identify and respond appropriately to strong emotional reactions 1.8 Identify indicators of client issues requiring referral and report or refer appropriately, in line with organisation requirements |
2. Enable clients to work through concerns |
2.1 Identify and work with uncertainty and ambivalence of clients 2.2 Support clients to experience and process difficulties 2.3 Draw attention to and discuss parallels and links in clients' experience as appropriate 2.4 Ensure that interventions have meaning for the immediate situation of the client 2.5 Reflect on and consider interventions that are most likely to facilitate client understanding and actions 2.6 Enable clients to identify and use known and previously unknown strengths 2.7 Explore perceptions of clients' feelings by reflecting back, clarification and review with clients 2.8 Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them 2.9 Acknowledge and work with changes in client's life as appropriate |
3. Monitor the counselling process |
3.1 Monitor and review the counselling process with clients to ensure it remains of value 3.2 Work on threats and disruptions to the counselling process with clients 3.3 Review and compare individual perceptions and client's perceptions of the process 3.4 Work on any tension between clients' hopes and expectations and the reality of resource limitations 3.5 Facilitate change at a pace the client can tolerate and assimilate 3.6 Assess the appropriateness of ending the current counselling 3.7 Acknowledge, value and work with individual uncertainty in the counselling relationship 3.8 Apply ethical codes of conduct as required in addressing counselling dilemmas |
4. Bring the counselling process to an end |
4.1 Enable clients to identify when the process is approaching its conclusion 4.2 Enable clients to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding 4.3 Utilise the ending process to enable clients to understand the nature and impact of earlier issues 4.4 Utilise boundaries of the counselling relationship to assist the ending process 4.5 Plan, structure and contract endings appropriately with clients 4.6 Support clients' sense of autonomy during the ending process 4.7 Inform clients about any opportunities for further support 4.8 Identify unresolved issues and discuss further work if appropriate 4.9 Complete appropriate documentation in line with organisation requirements |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Related units : |
This unit is recommended to be assessed in conjunction with related units:
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Emotional reactions may be indicated by : |
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Interventions may include : |
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Client issues requiring referral may include , but are not limited to : |
Indicators relating to potential:
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Unit Sector(s)
Not Applicable